Terms and Conditions

About us

We are Dyfi Bike Park Limited, a company registered in England and Wales under company number 10605938. Our registered office is located at Cefn Ucha, Llanrhaeadr ym Mochnant, Oswestry, Wales, SY10 0DT.

How to contact us

You can contact us by sending an email to [[email protected]].

These terms

These terms apply to any purchases of goods and services (e.g. uplift asses and/or coaching sessions) you make on our website including coaching sessions, uplift tickets and gift vouchers. Please read these terms carefully before you place any orders on our site, as they set out important information about your and our rights and obligations. Please note that you must agree to these terms before you place your

• For the purposes of these terms, you are a ‘consumer’ if you are buying from our site as an individual for purposes wholly or mainly outside of your trade, business, craft or profession.
• Any reference to ‘we’, ‘us’ or ‘our’ in these terms is to [insert trader’s name], and any reference to ‘you’ or ‘your’ is to the person placing an order on our
• You must be at least 18 years old and a resident of the UK to place an order on our
• We may make changes to these terms at any time. However, the terms which apply to your order will be those in force at the time you submitted your order to us.
• Please print out or save a copy of these terms and any emails from us for your records, as we will not save or file a copy for you. These terms are only available in English.

Orders

• Please check your order carefully and correct any errors before you submit it to us.
• After you place your order, we will send you an acknowledgment email to let you know that we have received your This does not mean that your order has been accepted by us. Your order is an offer to buy goods and or services from us on these terms.
• Acceptance of your order by us takes place when we send you an order confirmation email, at which point a legally binding contract is formed between you and us on these terms.
• If we do not accept your order, for example because we are unable to take payment, what you’ve ordered is unavailable, you are under 18 or live outside of the UK, or there has been a mistake regarding the pricing or description of the goods and/or services, we will email you using the details you provided when you placed your order, we have the right to reject any order for any reason.

Availability

• All orders are subject to availability.
• We cannot guarantee that any goods and/or services will be available at any given time.
• In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop supplying certain goods and/or services. If this happens and it affects your order, we will notify you by email, cancel your order and:
  • in respect of any affected services, provide you with a refund of any advance payments made by you for any affected services that have not yet been provided; and
  • in respect of any affected goods provide you with a full refund (including any delivery costs, if applicable).
• Making changes to your order

If you would like to make any changes to your order for goods after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.

Descriptions

• Descriptions of our goods and/or services are set out on our Please read the descriptions carefully.
• Any pictures and images provided on the site, including of packaging, are for illustration purposes only. Your goods and their packaging may vary slightly from those pictures or images.
• We cannot guarantee that the colours displayed on your device will match exactly the appearance of your The colours of the goods displayed on our site may vary depending on what device you are using and your settings.

Delivery of goods

• We will deliver your goods to the address specified by you when you placed your
• Please examine the goods as soon as reasonably possible after delivery and notify us of any fault or damage as soon as reasonably possible.
• Once your order has been delivered to your address or in accordance with the delivery instructions you provided to us, the risk in the goods passes to you and the goods are classed as having been ‘delivered’. This means that you are responsible for the goods and we are not liable to you if the goods are stolen or damaged after they have been delivered to you. This does not affect your legal rights if the goods are faulty or misdescribed. Ownership of the goods passes to you once you have paid for them in full.

Delivery dates and costs

• You will be given available delivery options to choose from when you place your We will only deliver goods within the UK.
• Your goods will be delivered on the selected delivery date or within the delivery period specified, depending on the delivery option you chose when you placed your We will deliver your order within 30 days of the order confirmation email unless otherwise agreed between you and us.
• Any delivery dates stated during the order process, or in your order acknowledgment or order confirmation emails, are estimates, unless we have agreed a specific delivery date with you.
• We will do all that we reasonably can to deliver your order within the delivery period or on the delivery date agreed with you. If your delivery is delayed, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur if delivery is delayed because of circumstances beyond our reasonable control (for example, severe weather, accidents or unpredictable traffic delays).

Use restrictions

• Any goods and/or services are provided to you for your domestic and personal use only. You must not use our goods and/or services for commercial, business or resale purposes.

Prices

• Prices for our goods and/or services are set out on our
• All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate but exclude delivery charges.
• Prices for our goods and/or services, as well as delivery charges, may change at any time. Except as set out in clause 4 below, such changes will not affect existing orders.
• If there has been an error on the site regarding the pricing of any of our goods and/or services and this affects your order, we will try to contact you using the contact details you provided when you placed yourWe will give you the option to re-confirm your order at the correct price or to cancel your order. If we are unable to contact you, we will treat the order as cancelled and notify you by email.

Payment

• We accept the following credit cards and debit cards: [insert details]. You can also pay by [PayPal], [Apple Pay], [Google Pay] and [[insert other payment method]]. All credit card and debit card payments need to be authorised by the relevant card issuer.
• Any goods you buy from us must be paid for in advance. We will take payment from your card before we send you your order confirmation email.
• If you are buying services from us, we will take this payment from your card before we send you your order confirmation email.

Consumer cancellation rights for goods

• Except in the circumstances listed in clause 2, you have the right to change your mind and cancel your order. In respect of orders for goods, you have 14 days from the delivery date to cancel your order.
• You do not have the right to cancel orders for perishable, bespoke or personalised goods.
• To cancel your order, please email us at [[email protected]]. To help us process your cancellation more quickly, please have your order number ready or include it in the email or cancellation form you send to us.

Returning goods if you cancel your order

• • If you cancel an order for goods and you have already received your order, you must return the goods to us within 14 days of telling us that you want to cancel your The deadline is met if you send the goods back to us before the 14-day period has expired.
  • We strongly recommend that you get proof of postage. We may withhold the refund until we have received the goods back from you or until you have provided us with evidence that you have sent the goods back (whichever is earlier).
  • Goods must be returned to us in a new and unused condition and, to the extent possible, in their original packaging. You are responsible for the goods while they are in your
  • Unless the goods are faulty or misdescribed, you are responsible for the cost of returning the goods to us.

Refunds if you cancel your order for goods

• If you exercise your right to cancel under clause 13, we will provide you with a refund as soon as possible.
• If you cancel an order for goods and have already received goods, we will issue the refund no later than 14 days after the day we receive the goods back from you or, if earlier, you provide us with evidence that you have sent the goods back. Otherwise, we will issue the refund no later than 14 days after the day on which you told us that you want to cancel.
• Your refund will be subject to the following deductions:
  • if you chose a delivery option that is more expensive than the cost of standard delivery, we will only refund the cost of standard delivery; and
  • if you handled the goods in a way beyond what might reasonably be permitted in a shop and this resulted in a loss in value of the goods, we may make a deduction from the refund for such loss in value.
• We will issue your refund to the same payment method you used when you placed your
• If the right to cancel does not apply because of one of the circumstances listed above, you will not be entitled to a refund unless the goods are faulty. See clause 16

Faulty goods

• Any goods that we provide to you must be as described, fit for purpose and of satisfactory quality. Any services that we provide to you must be provided with reasonable care and skill.
• We are under a legal duty to supply goods and/or services that are in conformity with our contract with you.
• During the expected lifespan of any goods that you have purchased from us, you are entitled to the following:

• This is a summary of some of your key rights. They are in addition to your cancellation rights set out in clause 13 For more detailed information on your rights, go to [insert website] or visit the Citizens Advice website at www.citizensadvice.org.uk or call 0808 223 1133.
• If there is a problem with any goods and/or services you have purchased from us, please contact us as soon as reasonably possible.

Services

If you book an uplift pass or one of our coaching sessions the following will apply:-

• For uplift sessions you will be required to complete our DBP Suitability to Participate form [LINK] prior to attending the Bike Park;
• For coaching session you will be required to complete our DBP Coaching disclaimer [LINK] prior to attending the Bike Park;
• On attendance at the Bike Park you will need to comply with the following:-
  • DBP Safety Briefing [LINK];
  • DBP Mountain Bike and Equipment Checklist [LINK];
  • DBP Mountain Biking Responsibility Code [LINK]; and
  • DBP Junior Rider Policy if you are attending the Bike Park with riders under the age of 18 [LINK].
• Cancellation by us of an uplift pass booking or a pre booked coaching session
  • Where a cancellation is required by circumstances beyond our reasonable control (for example, severe weather, or accidents) we will try to provide you with us much notice as possible.
  • In these circumstances you can change your booking to another date subject to availability or if you would prefer to cancel the booking, we will provide you with a full refund.
  • We operate a traffic light warning system in the event of adverse weather conditions. Our website and social media will reflect any warning that have been issued and you must check this on the day before you set off to avoid inconvenience and wasted time and travel costs. Please refer to our DBP Weather Policy [LINK] for further details.
  • Please ensure you have provided a valid mobile phone number with your booking as park closures will be advised via email on the morning of the closure. Such emails will be sent prior to [TIME].
  • We reserve the right to cancel any service (e.g. uplift or coaching) for operational reasons including low uptake. We will try to give you as much notice as possible and you will be given a full refund or option to transfer your booking to another day, subject to availability.

Cancellation by you of an uplift pass booking or a pre booked coaching session

• • If you have to cancel or change your booking for an uplift pass or one of our coaching sessions the following terms will apply:
  • Up to 21 days before the booking date you may transfer your booking to another day, free of charge, subject to availability. If you wish to cancel your booking, we will provide you with a full refund of the amounts paid.
  • Between 21 days and 8 days before the booking date you may transfer your booking to another day, subject to availability, subject to a £5 per person admin fee (charged per day, per person). We can also on request transfer your booking to another person subject to a £5 admin fee. If you wish to cancel your booking you will be subject to a £5 per person cancellation fee (charged per day, per person). If you cancel your booking, we will refund you the sums paid less the applicable admin fee.
  • Between 7 days and 3 days before the booking date you may transfer your booking to another day, subject to availability, subject to a £10 per person admin fee (charged per day, per person). We can also on request transfer your booking to another person subject to a £10 admin fee. If you wish to cancel your booking you will be subject to a £10 per person cancellation fee (charged per day, per person). If you cancel your booking, we will refund you the sums paid less the applicable admin fee.
  • Within 48 hours of the booking date no refunds and no amendments can be made.

Coupons

• • This clause will apply to coupons, gift cards and store credits issued by us to you collectively refer to as “Coupons”.
  • Coupons must be redeemed before the stated expiry date. Expired coupons will not be accepted under any circumstances.
  • If a booking was made using a Coupon and you wish to cancel or modify your reservation, please contact [email protected] to arrange an alternative date, we cannot guarantee modification to booking beyond the expiry date.
  • All cancellations or modifications must be made in line with our cancellation policy set out in clause 18.
  • For returns or exchanges on goods purchased using a coupon, please contact [email protected] for assistance. Coupon values will be applied to the new transaction as appropriate.
  • Coupons are non-transferable and cannot be exchanged for cash or any monetary value.
  • In the event that a booking paid for using a Coupon is cancelled by us, store credit will be issued to your account. This credit can be used to rebook a future event or make another purchase.
  • Coupons may be subject to additional restrictions or exclusions, which will be stated at the time of issuance or on the Coupon itself.
  • We reserve the right to modify or terminate any Coupon or promotion at any time without prior notice.

Events beyond our control

We are not liable to you if we fail to comply with these terms because of circumstances beyond our reasonable control.

Our liability to consumers

• If we breach these terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
• We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.
• Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.
• You are responsible for all equipment and personal property (including your bike, helmet, clothing and other accessories) that you bring to the Bike Park. You acknowledge that the nature of these services is not risk free and may naturally result in damage to your property, including where your bikes get damaged on the uplift. We are not responsible for damage to any of your personal property on our site unless it is caused by us either deliberately or negligently. It always remains your responsibility to ensure that your bikes are loaded correctly onto trailers and uplifts.

Your information

Any personal information that you provide to us will be dealt with in line with our Privacy Policy available here [insert link], which explains what information we collect and hold about you, and how we collect, store, use and share such information.

• No third party rights

No one other than us or you has any right to enforce any of these terms.

Complaints

• If you are unhappy with us or the goods and/or services we have provided to you, please contact us at [[email protected]].

Governing law and jurisdiction

• If you are a consumer, the laws of England and Wales apply to these terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you

General terms

• You are not allowed to transfer your rights under these terms to anyone without our prior written consent. We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
• If any provision of these terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these terms will not be affected.
• If you breach these terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms.

Updates:

October 10th 2024 - Update to our U16's policy - amended from an U18's policy
November 27th 2024 - Free breakfast promotion terms and conditions
May 22nd 2025 - Terms and Conditions fully updated